Privacy Policy

Effective Date:
June 12, 2025

Last Updated:
June 12, 2025

Privacy Policy

This Privacy Policy describes how SwitchFlow AI LLC, a New York limited liability company ("we", "our", or "us"), collects, uses, and protects the personal information you provide when you use our website, tools, services, and AI-based systems. We are committed to protecting your privacy and handling your information with transparency and integrity.

We encourage you to read this policy carefully to understand how we manage your data and what rights you have.

1. Information We Collect

We may collect and process the following types of personal and business-related information:

a. Personal Information

Full name

Email address

Phone number

Mailing address (if applicable)

Social media handles (if submitted)

b. Business Information

Business name

Website URL

Industry type

Services offered

c. Usage and Technical Information

IP address

Browser type and version

Pages visited, time spent, and click activity

Device type (mobile/desktop)

Cookies and session data

Interactions with forms, chatbots, or SMS flows

d. Communication Data

Details about interactions via email, SMS, or AI chatbot

Appointment or inquiry details

Opt-in or opt-out status

2. How We Use Your Information

We use the information we collect to:

Provide and improve our AI-driven appointment setting and automation services

Send appointment confirmations, reminders, or business updates

Respond to inquiries or support requests

Track marketing performance and engagement

Comply with legal obligations and carrier messaging rules

Customize your experience and improve our website and systems

We may also use aggregated or anonymized data for analytical purposes, which does not personally identify you.

3. Legal Basis for Processing (for users in the EU/EEA)

Where applicable under the GDPR or similar data protection laws, our legal basis for collecting and processing personal data includes:

Your consent (e.g., submitting a form or opting in to SMS)

Our legitimate interests (e.g., business improvement and customer communication)

Legal compliance (e.g., anti-spam regulations)

4. Sharing of Your Information

We do not sell your personal information to third parties.

However, we may share your information with trusted third parties only when necessary, including:

SMS carriers, email providers, or CRM systems used to facilitate communication

Payment processors or billing services (if applicable)

Contractors or consultants operating under confidentiality agreements

Governmental or legal entities when required to comply with applicable law

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Understand how users interact with our site

Store preferences

Track performance of opt-in campaigns or landing pages

You can control your cookie settings through your browser preferences. Blocking cookies may affect the functionality of certain services.

6. Your Rights and Choices

You have the right to:

Request access to the personal information we hold about you

Correct or update inaccurate information

Request deletion of your data (subject to legal requirements)

Withdraw consent for marketing communications at any time

To exercise these rights, email us at [email protected] or reply "STOP" to any SMS.

7. Data Security

We take reasonable technical and administrative measures to safeguard your personal information, including:

Data encryption

Secure third-party vendors

Access control and account monitoring

No method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.

8. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, tax, or reporting obligations.

9. Children’s Privacy

Our services are not intended for use by individuals under the age of 13. We do not knowingly collect or process personal data from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, services, or user feedback. Any updates will be posted on this page with a revised effective date.